Return & Refund policy
Last Updated: August 17, 2026
At Syd’s Fine Art, we want you to deliver you the best experience with every purchase. Please give us a chance to correct any issues.
Because many of my pieces are limited, made-to-order, or carefully produced in small quantities, please review your order carefully before purchasing.
Returns
Unless otherwise stated on the product page, all artwork and prints are final sale and cannot be returned simply because a customer changes their mind, ordered the wrong size, or decided the piece isn't right for their space. Colors may also appear slightly different depending on your screen or device. Because many of our products are artwork, prints, limited editions, or made-to-order products, we may not be able to resell returned items. By placing an order, you acknowledge and agree to this return policy.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please email sydneyjonesart@gmail.com within 7 days of delivery.
Please include your contact information, order number, description of your issue and a few clear photos of the artwork and its visible damage so we can help resolve the issue. Depending on the situation, we may offer a replacement, refund, or another appropriate solution. Please keep the original packaging until your issue has been resolved.
Items Damaged During Shipping
If an item appears to have been damaged during shipping, please contact us as soon as possible after delivery. Photographs of both the artwork and its packaging are especially important when evaluating shipping damage. We may also need to provide information to the shipping carrier as part of a claim. Please do not discard damaged packaging before contacting us.
Incorrect Items
If you receive an item that is materially different from the product you ordered, please contact us within 7 days of delivery. We will review the order and, where appropriate, arrange for a replacement, refund, or other reasonable resolution.
Returns for Change of Mind
We do not ordinarily accept returns based solely on:
A change of mind;
Personal preference;
The artwork not matching your expectations;
The artwork not fitting your intended space;
Choosing the wrong size;
Ordering the wrong product;
Deciding that you no longer want the item; or
Differences in color caused by individual screens, monitors, devices, or lighting.
Because artwork can appear differently on different screens, we encourage you to review the product photographs, dimensions, descriptions, and other information carefully before purchasing.
Original Artwork
Original artwork may be subject to different return conditions than reproductions or standard prints. Unless otherwise stated in the individual product listing, original artwork is final sale and is not eligible for return solely because of a change of mind or personal preference. If an original artwork arrives damaged, defective, or materially different from what was purchased, please contact us within the 7-day period described above.
Limited Edition & Special-Order Artwork
Limited-edition, personalized, custom, commissioned, or specially produced artwork may be subject to additional return restrictions. Where a particular product has special return or cancellation terms, those terms will be displayed on the applicable product listing before purchase. If a product listing contains a return policy that differs from this general policy, the product-specific policy will govern that purchase to the extent permitted by applicable law.
Sale & Promotional Items
Unless otherwise stated in the applicable product listing, sale and promotional items are subject to the same return policy as other products. Items that are specifically identified as final sale are not eligible for ordinary returns. This does not affect rights relating to items that arrive damaged, defective, or materially different from what was ordered.
Exchanges
We do not generally offer exchanges for change-of-mind purchases. If you receive an incorrect, damaged, or defective item, we may provide a replacement or exchange where appropriate.
Cancellations
Once an order has entered production or shipped, cancellation may no longer be possible. Cancellation requests may be submitted within 24 hours of purchase by contacting: sydneyjonesart@gmail.com
A cancellation request does not guarantee that an order can be cancelled. Once an order has entered production, been prepared for shipment, or shipped, cancellation may no longer be possible. If a cancellation is approved, any applicable refund will generally be issued to the original payment method.This policy does not limit any cancellation rights required by applicable law.
Refunds
When a refund is approved, the refund will generally be issued to the original payment method used for the purchase. The time required for a refund to appear in your account may depend on your bank, credit-card company, or payment provider. We do not control the processing time of third-party financial institutions.
Return Shipping
If we authorize a return, we will provide instructions regarding where and how the item should be returned. For returns resulting from an item being damaged, defective, or incorrectly fulfilled, Syd’s Fine Art will determine the appropriate treatment of return shipping costs based on the circumstances and applicable law. We will provide the applicable return-shipping instructions before the item is sent back.
Unauthorized Returns
Please do not send an item back without first contacting us and receiving return instructions. Unauthorized returns may be delayed or may not be accepted.
Condition of Returned Items
If we authorize a return, the item should be returned in the condition in which it was received, except for reasonable handling necessary to inspect the product. If an item has been damaged, altered, or materially diminished in value after delivery for reasons unrelated to an original defect or shipping damage, we may take that condition into account when determining an appropriate resolution.
How to Request Assistance
If you have any questions or would like to request a return, refund, replacement, or other resolution, contact:
Please include:
Your full name;
Order number;
Date of purchase;
Product purchased;
Description of the issue; and
Photographs or other supporting information when relevant.
We will review your request and respond with the next steps.
Shipping Delays & Unfulfilled Orders
If we are unable to ship an order within the timeframe represented at the time of purchase, we will provide any notice, revised shipping information, cancellation option, or refund required by applicable law.
Policy Changes
We may update this Returns & Refund Policy from time to time. When changes are made, we will update the “Last Updated” date at the beginning of this policy. The return policy applicable to an order will generally be the policy in effect at the time the order was placed, unless applicable law requires otherwise.
Questions?
I'm happy to help! Contact:
Syd’s Fine Art LLC
Email:sydneyjonesart@gmail.com
Website: sydsfineart.store